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FAQ

Orders & Shipping


Can I change or cancel my order?

Once an order has been placed, we’re unable to make any changes. We process orders the fastest we can, and once an order ships we’re unable to cancel it. However, if you do need us to cancel an order, please reach out to our customer service and be sure to include your order number in your request. We’ll do our best to catch it before it is sent!

Also, please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact our customer service right away!

What currency are your prices in?

Prices for all of our items are listed in US Dollars.


Where do you ship?

We offer shipping within the U.S.
For international shipping, please contact us for a quote at hello@theiconable.com


How fast is your shipping?

Most of our orders are shipped within 2 business days of purchase from our New York City warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date if you are located within the continental U.S., or 2-4 weeks if you are located in Hawaii or Alaska. If you need your order sooner, please select an expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.

How much does shipping cost?

Method

Cost Expected Arrival
Standard U.S. Ground Shipping $9.95 - Free on orders of $150 or more  

3 – 8 business days (continental U.S.)

2 – 4 weeks (Hawaii and Alaska)

Express U.S. Ground Shipping $15 3 – 5 business days



Where is my order?

Once your package has shipped, we’ll send you the tracking number in an email. You can click on "Track It" and see the status of your delivery. It may take 24 hours for tracking updates to appear.

Iconable is not liable or responsible for loss or damage incurred by the carrier or upon delivery. We are unable to offer refunds or replacements for lost packages – inquiries about compensation for lost, stolen, or damaged packages should be directed to your selected postal carrier. We apologize for any inconvenience.

Returns & Exchanges

What is your return policy?

We will gladly refund purchases within 14 days of the delivery date.
Your refund will be credited to the original form of payment used to make the purchase. Please return your item through our easy online return process.

To be eligible for a refund or an exchange, items must be unused, unwashed, and in the same condition as they were received.

All items on SALE, purchased using an additional promotional discount code, are FINAL SALE and cannot be returned or exchanged.

Please follow these 3 simple steps to return your item(s): 

1: Email hello@theiconable.com with your order number.

2: You will receive a pre-paid USPS label within 24hrs. Simply print the label and drop your item off at any USPS drop box or give it to your mailman.

3: All returns are processed within 48hrs of receipt. We will promptly process your return upon receipt of the unworn item(s) less an $9.95 return shipping fee.


When will I get my refund?

Once we receive your return, please allow 3-4 business days for your return to be processed and 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

What is your exchange policy?

We are not offering automatic exchanges right now. If you would like to exchange something for a different size or color, please return the original item for a full refund and place a new order.

 

Size Guide

XSmall  

Small     

Medium 

Large

US

0-2

4-6

8-10

12-14

UK

4-6

8-10

12-14

16

Italy 

36-38

40-42

44-46

48

France

32-34

36-38

40-42

44


To help you choose the best size, please use the size guidelines above. If you have any questions about a size or a fit, please email us at hello@theiconable.com.



Terms & Privacy

Security

Your online security is important to us. Our website use Secure Sockets Layer (SSL) to protect your information delivered to us electronically. SSL encrypts your credit card number, name and address. Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. As a result, we do not guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.

Personal Information

When you make a purchase on our Website, create an account, join our Gift Registry, participate in a sweepstakes or contest or any other promotion, post a product review, answer one of our surveys, or interact with us in anyway, you may choose to give us personal information, such as: your name, email address, mailing address, ZIP code, phone number and credit card numbers. This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Websites or our services. Likewise, other companies also may forward to us additional personal information (such as, for example, names, mailing addresses and email addresses, as well as demographic and other usage information), when we have news or product offerings that may be of special interest to those individuals. We also may receive personal information through the use of social media websites and services or from other sources.

Usage and Website Activity Information

When you visit our Website, we may collect more information: Your Internet service provider's address, the name of the website directing you, as well as your clicks and activity on our Website. This anonymous usage information generally is not associated with your personal information. This tracking data helps us understand how to make our Website more available and user-friendly to our customers. We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and merchandisers continue to seek out products and designs you may find relevant and unique.

Policy Changes

If we decide to change our privacy policy in whole or in part, those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our website and will replace any prior policies. Your continued use of our website or other services constitutes your acceptance of the practices described in the revised Privacy Policy.


Terms of Use

Please read the following terms and conditions (the “Terms of Use”) carefully before using the website (the “Website”). By accessing this Website, you agree to be bound by these Terms of Use. If you do not agree with these Terms of Use, you may not use the Website. All prices are in US Dollars. Iconable reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Iconable.

Intellectual Property Ownership and Use

Please be aware that as you visit and navigate this website your use of our site is subject to applicable laws governing ownership and use of intellectual property, including our trademarks and copyrights.

For International Website Users

theiconable.com is hosted in the United States and is intended for and directed to users in the United States. If you are accessing the Website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of the Website, which is governed by U.S. law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information to the United States and you consent to that transfer.


Non-Confidential Information

Except for information necessary to place an order, we do not want you to send to us any confidential or proprietary information through this website. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and by submitting it, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

Errors and Inaccuracies

We always try to provide complete, accurate, up-to-date information on our website. Unfortunately, despite those efforts human or technological errors may occur. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.


Disclaimer of Liability

We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.


Applicable Law

By visiting our website, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern any dispute of any sort that might arise between you and us or any of our affiliates regarding your visit to and use of our website.


Terms of Use Changes

Iconable Inc reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our website.

If you have any questions, please direct all inquiries to: hello@theiconable.com.

 

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